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costume help

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Shipping normally takes 1-3 working days from the date of your order.

A sizing chart is available on almost every product page. If in doubt, it’s usually best to order the larger size.

Items with sizes that are out of stock will have a line strick through on the size on the product detail page and you will NOT be able to add the item to your cart.

Some out-of-stock items are available for Pre-Order and are noted on the product detail page, along with their estimated in-stock date. Add the product you want to pre-order to your cart and check out as usual. Click here for additional information on Pre-Order items.

If you're interested in an item that is out of stock and unavailable for Pre-Order, click on the "Click here to be notified when available" link below the out-of-stock item. You will be able to provide your email address. We will send you an email as soon as the item becomes available.

Some out-of-stock items, like mascot costumes, can be specially ordered and should be noted as such. Please get in touch with the customer service department for special orders.

Each product page on our website displays the most current information available regarding price and stock.

You can know the status of your order and track once it is sent online.

We accept MasterCard, Visa, American Express, and Paynow. You may also use check cards or ATM cards if they are connected with one of the major credit card companies listed above. We do not accept gift cards, personal checks, or cash. We only accept credit cards issued from a country we ship to.

Please Note: we do not accept prepaid credit cards and/or Visa gift cards unless a billing address is registered with the card.

Feel free to visit our store for replacements of items you would like. Either you can reply to any e-mail we sent you with the names of new articles, or you can ask for help with our Live person.

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We do receive walk-in visits. Please make sure to call ahead to schedule an appointment if you need to sit and discuss your project with us.

Yes, we offer wholesale prices.

We do not share your personal information to third party companies. We will delete your information on demand.
costume help FAQ

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